Frequently Asked Questions

Remnant Homecare is a Georgia-licensed, private-pay home care and senior concierge provider based in Macon. We help older adults stay safe, comfortable, and in control in their own homes through three service lines: Traditional Home Care, Concierge Home Care, and Senior Concierge Services.

Most home care agencies provide caregivers. Remnant provides solutions. We combine three service lines, clinical leadership, white-glove hospitality, and personalized care planning, so we can meet your loved one wherever they are in their journey.

Yes. Remnant Homecare is fully licensed in Georgia, insured, and bonded.

1979 Riverside Drive, Suite 178, Macon, Georgia 31201.

• Traditional Home Care: Licensed, non-medical, hands-on care on a recurring schedule. This includes bathing and grooming, dressing, companionship, meal preparation, medication reminders, light housekeeping, laundry, transportation, errands, respite, overnight care, and recovery support.
• Concierge Home Care: Flexible hands-on personal assistance with no daily or weekly minimums. It uses our Care Bank model, where you purchase hours and use them as needed.
• Senior Concierge Services: Support for independent older adults who don't need hands-on personal care. This includes transportation, errands, grocery shopping, appointment accompaniment, companionship, social outings, technology help, and home organization.

Start with a free consultation. Our care coordinator will talk with you about daily needs, safety concerns, and goals, then recommend the right fit. Needs often change over time, and you can move between services as they do.

No. Our care is non-medical. We do not provide skilled nursing, therapy, or medication administration. Caregivers can offer medication reminders. If a client's needs change, we'll coordinate with you and your loved one's healthcare providers.

Yes. We provide dementia support, including consistency, safety supervision, companionship, and respite for family caregivers.

Yes. Respite care gives family caregivers a break, whether for a few hours, an afternoon, or overnight.

Yes. We offer post-hospital assistance, including home-arrival support, errands and prescription pickup, meal preparation, transportation to follow-up appointments, and wellness check-ins. Hospital to Home™ is our private concierge transitional care program for medically stable seniors returning home. See "What Hospital to Home™ packages are available?" below.

Hospital to Home™ offers three packages, all paid in full before service begins:

• Bridge: 48 hours of support, beginning when we pick your loved one up on discharge day. Up to 10 care hours, including up to 2 hours of pre-arrival home preparation.
• Intensive: 7 days of support. Up to 20 care hours, including up to 3 hours of pre-arrival preparation.
• Full Recovery: 14 days of support. Up to 32 care hours, including up to 5 hours of pre-arrival preparation.

Every package includes discharge-day readiness, arrival support, the Safe Landing™ welcome-home experience, family updates after every visit, and an end-of-program Transition Report. If hands-on personal care is needed during recovery, it can be added to any tier as a flat addition and begins only after a registered nurse assessment confirms the plan. Package pricing is explained in your free consultation, in writing, before care begins.

Yes. All Remnant Homecare caregivers are certified nursing assistants (CNAs) before they are placed with clients.

We work hard to match personality and needs. If it isn't the right fit, tell us and we'll work with you to make it right.

Not in the traditional sense. Instead of one caregiver residing in the home, we build 24-hour coverage from scheduled shifts: awake or asleep overnight care plus day coverage, with consistent caregivers for continuity. Most families who ask about live-in care want to know someone will be there overnight, and scheduled coverage delivers that with better rested, better supported caregivers. Overnight care is available through Traditional Home Care or the Care Bank.

1. Call us or request a free consultation.
2. Our care coordinator learns about your loved one's needs and recommends a care approach.
3. We complete intake paperwork and, when appropriate, schedule an RN assessment.
4. The RN completes the care plan.
5. Care visits are scheduled.

Yes. Consultations and assessments are complimentary and come with no obligation.

It depends on the service and caregiver availability. Call us at 478-245-4526 and we'll tell you honestly what timing looks like.

We encourage it, since care works best when it reflects their preferences. Family members are welcome to take part, in person, by phone, or by video.

Our rates depend on the service and the care plan, so we discuss pricing during your free consultation. We'll walk you through everything up front, with no surprises.

Traditional Home Care has minimum visit lengths and weekly hours. Concierge Home Care and Senior Concierge Services have no daily or weekly minimums, though each visit has a one-hour minimum. We'll confirm the details for your situation at your consultation.

The Care Bank is a prepaid account of caregiving hours. It is not insurance, a savings account, or a medical benefit.

• Entry fee: A one-time $150 fee enrolls you. It covers Care Bank entry and the RN assessment when one is required: one fee, no stacking.
• Purchase amounts: There is no minimum and no maximum. Hours can be bought one at a time, and most families start with six to ten hours.
• Hours never expire. They roll over indefinitely, with no monthly fee, no inactivity fee, and no holding fee of any kind.
• Billing increments: Each visit has a one-hour minimum. Time beyond the first hour is billed in fifteen-minute increments, never rounded up.
• Refunds: If service ends, unused hours are refunded at the rate you paid, less the non-refundable entry fee.
• Partner facilities: Residents of partnering facilities may enroll under a $50 facility membership covering Care Bank entry.

Remnant is a private-pay company. Medicare and Medicaid do not generally cover non-medical home care.

We do not bill insurance directly, but many families use long-term care insurance to help cover the cost of care. We provide the documentation your carrier typically requires to support a reimbursement claim: visit records, service documentation, and invoices itemized to your policy's requirements. We recommend confirming your policy's benefit triggers with your carrier or agent. We'll supply everything on our side to support your claim.

We accept ACH bank transfer, our preferred method, with a 1% processing fee and no flat fee. We also accept all major credit and debit cards, with a 2.99% processing fee.

Traditional Home Care is billed bi-weekly in advance with Net 14 terms. Care Bank hours are purchased in advance and drawn down as care is delivered.

Yes. We proudly welcome veterans, surviving spouses, and military families.

We help eligible veterans and surviving spouses explore VA benefits such as Aid and Attendance, with guidance from our VA benefits resource partner, Patriot Angels. Remnant is listed on the Patriot Angels website. Remnant is not a VA-accredited representative. Eligibility and benefit decisions are made by the VA, and we cannot guarantee any benefit or amount.

Our services are based in Bibb County, Georgia. Care begins at the client's home in Bibb County, and from there we travel wherever the client needs us: appointments in Atlanta, errands across Middle Georgia, social outings, airport runs. The service originates in Bibb County, and the destination is up to you.

For families whose loved one lives outside the county, a family member or facility can arrange transportation for the visit to begin, and our support starts once the client is in our care in Macon. Call us at 478-245-4526 and we'll help you structure it.

Please contact us as early as possible. Here is how cancellations work:

• 24 hours or more notice: Nothing is drawn from your balance.
• 2 to 24 hours before the visit: 50% of reserved hours are drawn.
• Less than 2 hours' notice, or a no-show: 100% of reserved hours are drawn.
• Medical emergencies: No drawdown ever applies for hospitalization, an emergency room visit, or another documented medical emergency.

Yes. Care plans adjust as needs change, and we'll work with you on any increase, decrease, or pause in services.

We take privacy seriously. Personal and health information is kept confidential and shared only with those involved in your loved one's care.

We keep families in the loop through your care coordinator. Tell us how and how often you'd like to hear from us.

If someone's life or health is in immediate danger, call 911. Caregivers follow emergency procedures and notify the family and our team right away.

• Phone: 478-245-4526
• Email: [email protected]
• Address: 1979 Riverside Drive, Suite 178, Macon, Georgia 31201
• Website: www.remnanthomecare.com

We want to hear it. Call or email us. We'll listen, look into it promptly, and follow up with you directly.

Yes. Our "Remnant 15" program offers short, 15-minute educational talks at partner facilities. Contact us if your community would like to host one.

Call 478-245-4526 to schedule your complimentary care consultation. We're here to answer your questions.