Premium Concierge Transition Service
Coming Home Should
Feel Like Relief.
Hospital-to-Home™ by Remnant Home Care
White-glove concierge support designed to help manage the details between hospital discharge and comfortably settling back into life at home.
The Reality of Discharge Day
Hospital discharge is a milestone—but getting through the front door is only the beginning.
There may be prescriptions to pick up, groceries to purchase, a refrigerator to stock, meals to arrange, transportation to coordinate, follow-up appointments to organize, a home to prepare, family members to update, and dozens of small details that suddenly become very important.
Hospital-to-Home™ by Remnant Home Care is a premium, non-medical, white-glove concierge transition service designed to help manage those details.
Our goal is simple.
Help make the transition from hospital to home feel prepared, organized, comfortable, and supported.
Rather than leaving families to coordinate everything themselves, Remnant Home Care can begin preparing for the client's return before discharge—and continue providing personalized concierge support during the critical first days at home.
The Remnant Difference
Not simply a block of hours.
A coordinated transition experience.
Each client's needs are different. Remnant works with the client and family to create a personalized transition plan based on what needs to happen before discharge, on the day of discharge, and during the days immediately following the client's return home.
Personalized
Every transition plan is built around the individual client—their home, their preferences, their practical needs, and their family's situation.
Proactive
Depending upon the selected package and transition plan, support can begin before the client ever leaves the hospital—so home is ready when they arrive.
Premium
Hospital-to-Home™ is designed to feel different from ordinary home care—attentive, organized, and focused on the details that matter most during the transition home.
Safe Landing™
We Don't Just Help You Get Home. We Help Prepare Home for You.
Safe Landing™ focuses on preparing for the client's arrival, coordinating the transition home, and helping the client become comfortably settled once they arrive.
“Imagine leaving the hospital knowing someone has already helped take care of the details waiting for you at home.”
Before You Arrive Home
The Goal: Home ready before you arrive.
Depending upon the client's individualized transition plan, Safe Landing™ pre-arrival services may include:
- Pre-arrival home readiness check
- Arriving at the home before discharge when requested
- Preparing the client's primary recovery and living areas
- Light home reset and organization
- Coordinating additional cleaning services when requested or needed
- Freshening or preparing bed linens and the client's resting area when requested
- Grocery shopping
- Stocking the refrigerator with requested foods, beverages, and essentials
- Purchasing requested household necessities
- Meal preparation or meal coordination
- Picking up prescriptions
- Picking up requested recovery or comfort supplies
- Making commonly needed items conveniently accessible
- Coordinating other approved concierge requests before the client's arrival
Client is responsible for the cost of groceries, prescriptions, supplies, third-party services, and other purchases made or arranged on their behalf.
Arriving Home
The Focus: Settled, supported, at ease.
Once home, the focus shifts from transportation to settling in. Support may include:
- Getting the client comfortably settled
- Bringing belongings into the home
- Making sure requested food and beverages are available
- Preparing a light meal or refreshment
- Organizing commonly used personal items
- Making requested essentials easy to access
- Organizing discharge paperwork in an accessible location
- Medication reminders
- Helping coordinate prescriptions and pharmacy needs
- Confirming upcoming appointments
- Coordinating transportation for follow-up appointments
- Technology assistance when needed
- Communicating appropriate updates to designated family members
- Companionship and reassuring presence
- Approved concierge errands
- Other practical non-medical transition needs identified in the client's plan
Client is responsible for the cost of groceries, prescriptions, supplies, and other purchases made or arranged on their behalf.
Pre-arrival Safe Landing™ services require authorization from the client or authorized representative and appropriate access to the residence. Remnant Home Care team members do not enter a client's home without prior authorization.
Discharge-Day Concierge Support
Personalized support surrounding the actual discharge.
Discharge day itself can be one of the most hectic moments of the transition. Hospital-to-Home™ may include hands-on concierge coordination to help manage the practical details as they unfold.
Remnant Home Care does not interpret medical discharge instructions or provide clinical advice. Any clinical questions are referred to the client's appropriate healthcare professional.
Depending upon the transition plan, discharge-day services may include:
- Discharge-day coordination
- Coordinating transportation home
- Accompanying the client from the hospital to home when arranged
- Assistance managing personal belongings during the transition
- Prescription pickup
- Grocery or essential-item pickup
- Helping coordinate communication between the client and designated family members
- Helping organize discharge paperwork for the client's reference
- Assisting with practical transition details as they arise
Client is responsible for the cost of prescriptions, groceries, and other purchases made or arranged on their behalf.
A Thoughtful Concierge Touch
The Remnant Welcome Home Gift Basket
Hospital-to-Home™ should feel different from ordinary home care. When included in the client's selected Hospital-to-Home™ experience, Remnant may prepare a thoughtful Welcome Home Gift Basket for the client's arrival.
The basket may be personalized when appropriate and may include approved comfort items selected for the individual client.
We want the client to feel expected, welcomed, and cared for when they arrive home.
May include comfort items such as:
- Bottled water or preferred beverages
- Light snacks or requested foods
- Comfort items
- Personal-care essentials
- A handwritten welcome-home card
- Other appropriate items selected for the individual client
The Welcome Home Gift Basket is a thoughtful concierge amenity. Items are not intended to have therapeutic or medical benefits. Complimentary basket items are provided as identified by Remnant Home Care; additional or specialty requests may be the client's responsibility.
Continued support may include:
- Grocery shopping and refrigerator restocking
- Meal preparation or meal coordination
- Prescription pickup
- Approved errands
- Transportation and accompaniment to follow-up appointments
- Appointment scheduling and coordination
- Medication reminders
- Household organization related to the transition
- Technology assistance
- Family communication and updates
- Companionship
- Non-clinical wellness check-ins
- Coordination of practical post-discharge needs
- Additional approved concierge requests
Client is responsible for the cost of groceries, prescriptions, supplies, third-party services, and other purchases made or arranged on their behalf.
Continued Transition Support
Safe Landing™ is only the beginning.
Hospital-to-Home™ can continue supporting the client and family as they settle into the first days at home—managing practical needs so the client can focus on rest and recovery.
Whether it is restocking the refrigerator, picking up a prescription, coordinating a follow-up appointment, or simply being a consistent, reassuring presence during those first important days, Remnant is there.
Who May Benefit
Personalized support for the
transition from hospital to home.
Hospital-to-Home™ is a premium adult transitional concierge service—designed for adults of any age who would benefit from additional non-medical concierge support when transitioning home following hospitalization.
Adults returning home following a hospital stay
Individuals recovering after surgery or a medical procedure
Adults recovering from an illness, injury, or unexpected hospitalization
Individuals who live alone
Adults whose spouse or partner may be unable to manage all of the transition needs
Busy professionals who want additional support while recovering
Parents or caregivers managing the practical details of their own transition home
Individuals whose family members live out of town
Families who cannot be physically present on discharge day
Adults who have limited local support
Individuals who want a more private, organized, white-glove transition home
Families who want a trusted local resource to help coordinate the practical details of a loved one's return home
For Families Near and Far
Can't be there when someone you love comes home?
Hospital-to-Home™ can help prepare the home, coordinate practical discharge-day needs, provide Safe Landing™ support, and remain available during those important first days at home. Family does not have to live nearby for Remnant Home Care to become part of the client's local support system.
Learn How We Can HelpTwo Hospital-to-Home™ Support Options
Choose the level of support that fits your transition.
Contact Remnant Home Care to discuss your needs and create a personalized Hospital-to-Home™ transition plan.
10 Hours of Support
Within the First 48 Hours After Discharge
Designed for clients who need concentrated white-glove support surrounding discharge and the immediate transition home.
Hours may be used according to the client's transition plan for pre-arrival preparation, Safe Landing™, discharge-day assistance, settling into the home, errands, meals, groceries, prescriptions, transportation, family communication, and other approved concierge needs.
20 Hours of Support
During the First 7 Days After Discharge
Designed for clients and families who want more comprehensive support throughout the first week following discharge.
Support may include Safe Landing™, groceries, meals, errands, prescriptions, transportation, appointment coordination, family communication, companionship, home organization, and other approved concierge services.
Planning a Hospital Discharge?
You focus on getting better.
Let us help prepare the way home.
Contact Remnant Home Care to create a personalized Hospital-to-Home™ transition plan.
Services are subject to Remnant Home Care's service area, staff availability, individualized transition plan, and applicable service requirements. Because hospital discharge dates and times can change, services are coordinated based upon staff availability and the client's evolving discharge plan. Scheduling services as early as possible is recommended.
Healthcare professional or discharge planner? Learn about our referral program for providers.
Need additional personal-care support?
Hospital-to-Home™ is designed as a premium non-medical concierge transition service. If the transition planning process identifies that the client requires hands-on assistance with bathing, dressing, toileting, transfers, or other activities of daily living, Remnant Home Care will explain the appropriate personal-care service pathway.
An RN assessment and individualized plan of care are required before applicable hands-on personal-care services begin. Remnant Home Care can help coordinate the appropriate assessment and care plan when hands-on assistance is needed.
About Hospital-to-Home™ scope of service
Hospital-to-Home™ is a non-medical concierge transition service. Remnant Home Care does not use Hospital-to-Home™ to provide skilled nursing, medical assessment, diagnosis, medication administration, medical treatment, rehabilitation, physical therapy, occupational therapy, clinical interpretation of discharge instructions, or medical decision-making.
Remnant caregivers provide medication reminders only — clients self-administer their own medications. Remnant team members assist with non-clinical coordination, organization, reminders, observation, communication, and approved concierge support within the client's service plan.
Any medical concerns should be directed to the client's appropriate healthcare professional or emergency services when indicated. Hospital-to-Home™ is not an emergency-response or medical-monitoring service.
Client purchases and third-party expenses
Hospital-to-Home™ service fees cover Remnant Home Care's concierge time and services. They do not include the cost of groceries, prescriptions, household supplies, meals, personal items, recovery supplies, transportation charges, third-party cleaning services, or other products and services purchased or arranged on the client's behalf unless Remnant Home Care specifically states otherwise in writing.
When Remnant Home Care shops for, picks up, orders, or coordinates items for a client, the client is responsible for the cost of those purchases and any applicable third-party fees. Client purchases may be funded through the client's established Remnant Care Bank™ or another payment arrangement approved by Remnant Home Care.
Third-party providers—such as professional housekeeping, transportation services, or meal delivery—are separate from Remnant Home Care, and their charges are the client's responsibility unless specifically stated otherwise in writing.
Planning a Hospital Discharge?
You focus on getting better.
Let us help prepare the way home.
Contact Remnant Home Care to discuss Hospital-to-Home™ support and create a personalized transition plan for your return home.